Frequently Asked Questions

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  • How do I make a purchase from the e-shop tsangarakis.com?

The shopping process in our e-shop is simple. Find the product you want to buy, press the "(add) to cart" button. If you want, you can continue browsing the e-shop tsangarakis.com and in the same way, add other products to your shopping cart. Otherwise, click on the top right of your cart, which lists the number of products you have added to your cart and their total value, and click the "Buy" button to complete your order. You may complete your order as a guest or choose to create a free account at the e-shop tsangarakis.com. Fill in your details, choose the shipping and payment method for your order, read the terms and click on the box to display ✔, press "Continue" and after checking your order, click "Confirm Order". .

  • How do I know if my order has been placed?

Once you complete your order, you will receive an e-mail, to the e-mail account you provided us with, stating that we have received your order. This is enough to know that you have completed all the steps for your order correctly and in a few days the product(s) will be with you.

  • Do I need to create an account to shop at tsangarakis.com?

No, you do not need to have an account to make a purchase from our e-shop, you may complete your purchases as a visitor. However, if you choose to create an account in our e-shop, then you will be able to see at any time the progress of your order and to see all the orders you have made on tsangarakis.com since you created your account. Also, on your next order, you will simply need to log in to your account and you will not have to fill in your details again.

  • How do I create an account at tsangarakis.com?

To create a new account at tsangarakis.com you can either click on "Create Account" at the top right of your screen or when you are ready to make your first purchase, in the "New Customer" field select "Create Account".».

  • To create a new account at tsangarakis.com you can either click on "Create Account" at the top right of your screen or when you are ready to make your first purchase, in the "New Customer" field select "Create Account". How do I change my password?

To change your password at tsangarakis.com, just log in to your account and click on "Change your password". Enter your new password and click "Save". Tsangarakis.com and GT Tsangarakis, in compliance with legal requirements, do not store your account's password. Therefore, in case you forget your password, we will send you a new password and not the one you originally used. .

Tsangarakis.com and GT Tsangarakis, in compliance with legal requirements, do not store the password in our e-shop. So if you forget your password, we will send you a new password instead of the one you originally used.

  • I forgot my password. What should I do?

If you forgot your password at tsangarakis.com, click 'Login' and then 'Forgotten Password', either in the right-hand column or below the password field. You will then be asked for the email you used to create your account at tsangarakis.com. You will soon receive a new password in your email and you will be able to log in to your account again. We suggest that you change this password, as soon as, you log in to your account, creating a new one in the "Change Password" field. Click "Save" and you are ready.

Το tsangarakis.com και η GT Tsangarakis συμβαδίζοντας με τις επιταγές του νόμου, δεν αποθηκεύει τον κωδικό πρόσβασης στο e-shop μας. Γι ‘αυτό το λόγο σε περίπτωση που ξεχάσετε τον κωδικό πρόσβασης σας, θα σας στείλουμε έναν καινούργιο κωδικό και όχι αυτόν που είχατε χρησιμοποιήσει αρχικά.

  • How do I change my contact information?

If you have created an account in the e-shop tsangarakis.com, all you have to do is log in to your account and click on "Edit Account". After you change your contact information, click the "Continue" button to save your changes.

  • Can I have more than one shipping address in my account?

When you create your account, you will need to fill in the address to which your orders will be sent. If you want to add more than one address (eg business, holiday, or even a third party address) just log in to your account and click on the "Address Book". There you can edit the addresses you have already entered or save a new address. If you have more than one address registered in your account, when you place an order you will be able to choose in the field "Billing Details" and "Shipping Details" which address you want to use. If during the ordering process you notice that the address you want does not exist in the registered addresses, you can select "I want to use a new address" and fill in the new information. This new address will be automatically entered in your "Address Book" so you can use it again. If you want to delete your address, just click the "Delete" button in the Address Book.

  • Τι είναι το Price Alert? ​

Το Price Alert είναι ένα εργαλείο του site μας που σας δίνει τη δυνατότητα να ενημερώνεστε, αν μειωθεί η τιμή σε ένα προϊόν που σας ενδιαφέρει. Απλά πατήστε το κουμπί Price Alert στη σελίδα του προϊόντος που θέλετε, συμπληρώστε τα στοιχεία σας (όνομα και e-mail) στα κατάλληλα πεδία και όταν μειωθεί η τιμή του, θα σας ενημερώσουμε με e-mail.

  • Can I buy from abroad?

All tsangarakis.com products can be shipped worldwide. Email us at info@tsangarakis.com to inform you about the shipping methods and costs.

  • How can I find out about the new products and offers of tsangarakis.com?

To be informed about our new products and offers, just subscribe to our newsletter. At the bottom of our e-shop you can find the field "Subscribe to the Newsletter", where you can fill in your e-mail to receive our news and offers. Additionally, if you have an account at tsangarakis.com, you can log in to your account and select "Receive newsletters", select "Yes" and then click "Continue" or save.

  • Can I change my order?

If you want to make any change in your order, you can contact us at 2108986200.

  • Can I cancel my order?

If you want to cancel your order, you can contact us at 2108986200.

  • What do I do if a product is defective?

All our products go through quality controls before we send them to you. However, in case you have a problem with the product you purchased from GT Tsangarakis, please contact customer service at 2108986200.

  • What if I need more information, help or advice about a product that interests me?

If you need any assistance or have a problem, please contact Customer Service at 2108986200.

  • How do I know the ring size I am wearing?

To see the size of the ring you are wearing, consult our ring size guide..

  • How can I unsubscribe from your newsletter?

To unsubscribe from our newsletter follow the instructions in the next newsletter you will receive from us.

  • Will third parties or other companies have access to my personal data?

​​ You can read the privacy policy and terms of use, to be fully informed about the use of your personal data by our company.  

  • How do I use the filters?

At tsangarakis.com our goal is to help you get the jewelry and accessories you want effortlessly. With the filters you have the ability to define the characteristics of the product you want, such as type of metal, type of gemstone, etc. and so you can easily and quickly find your next favorite piece of jewelry or accessories.